Frequently Asked Questions?

CRM is important to know your customers better & it will help you in finding, nurturing and converting leads into closed deals faster. With CRM you can get all the information you need on one screen and track all customer interaction. Without a CRM system, it’s difficult to focus on the customers. CRM system creates a simple user interface for the collection of data that helps businesses recognize and communicate with customers in a scalable way.

ERP systems are designed to be flexible, so that software can fulfill most of the company’s needs as per their business process. In simple terms, customization is a modification or extension of a software feature.

An Enterprise Resource Planning (ERP) software is developed in such a manner that contains functionality for different business processes like sales, purchase, inventory, accounting, HR, supply chain, manufacturing, and CRM. ERP system is integrated and implemented across multiple different departments, which increases the operational efficiency of business processes. In other words, it facilitates business processes across many different workflows. This means if anyone is looking for a software solution that will manage all their business processes seamlessly ERP software would be the best choice.

Every organization wants an ERP software that can fulfill its specific or unique needs. By Customizing the ERP system, you can get most of your specific requirements fulfilled the way you wanted it to be.

We have served almost every part of the globe. Majorly our clients from US, Singapore, China, Sri Lanka, Switzerland, and many more. To Know more contact us.

Yes, you can have single or multiple apps depending upon your organization’s needs. To know more contact us.

CRM is the best approach to manage an organization’s interaction with its existing and potential customers. It specifically focuses on customer retention and its ultimate goal is driving sales growth.

We have multiple billing options available Monthly, Quarterly, Half-yearly and Annual. To Know more contact us.

In General, It takes only 2 to 3 weeks to implement an ERP system. However, it completely depends on your business requirements.

Our prices are the same throughout the year, however, we have many options to reduce your cost, let's talk!

Yes, you can have a trial pack. Contact us to get your free trial.

We have different options to pay. Speak to one of our team and they will help you with everything.

Our ERP is a web-based solution that allows you to access it on any device that is connected to the internet, such as smartphones, laptops, tablets, etc.

We prefer online training, once everything is setup. However, we can also provide onsite training.

Our support team is available 24*7. To know more contact us.

Yes, you can have any no. of users as there is No limit on adding users and you can decide which user will have what rights. We can set this up the way you need it. To know more contact our consultant.

ERP software works on a broad concept, that covers all the aspects of business processes starting from leads, opportunity, quotation, sales, purchase, inventory, accounting, manufacturing and customer relationship management (CRM).

CRM is the part of an ERP, it’s helpful to manage the company’s interaction with current and potential customers. In simple terms, CRM is used for automating, organizing, and synchronizing sales, marketing, and customer services.

Significant ROI Changes will be visible in Employee Performance and Customer Satisfaction Rate.

Cloud-based systems are becoming more popular these days, among all the types of industries.

Reason for Cloud ERP Systems popularity is its advantages. We have listed some of the advantages of using Cloud ERP Systems :

• Less Initial Investment
• Implements Quickly
• It minimizes technical staff implications
• Increased Scalability
• Data and Integration Enhancement
• Access your data anytime and anywhere.

SAP, Odoo or NetSuite are different ERP software that provides similar services to the organizations. Even after providing similar software solutions, these are different from each other in some cases.

• SAP is the quote-based model and Odoo is free for certain features and monthly payment software.
• SAP and Odoo both are all-in-one software.
• SAP is on-premises with cloud functionality. NetSuite is cloud-only.
• NetSuite’s analytics tools are user-friendly. SAP is more powerful but can be harder to use.
• NetSuite is automatically updated. SAP is manually updated.
• When you use SAP, integration with SAP cloud solutions is possible. In the case of Odoo, integration is possible with many applications and systems like eBay, Ups, etc.

In today’s business world, ERP is the lifeblood of the business. If your ERP is not working properly, it may be the time for an update.

There could be so many possible reasons to update your ERP, but major reasons are :

• If your ERP system is more than 5 years old.
• When ERP system integration is difficult.
• When your ERP system is missing the modern features and functions and they are required to efficiently run the business.

Factors to consider while choosing ERP.

• Your business requirements – Select an ERP system that fulfills all your business needs. Business requirement depends on your industry type, number of departments, the structure of your organization, etc.
• The number of users – ERP system needs to be able to support the number of users that will be using the system and be able to scale up or down as the company changes in the future.
• Cloud or On-Premise Solution – You must be very particular about choosing the ERP system, you should know whether your organization needs a Cloud-based ERP system or On-premise.
• Configurable – To meet your business needs, it must be configurable so that you can rearrange and readjust whenever your business has a specific need.
• Budget – It is the most important factor that how much you want to spend on the business. The cost of ERP depends on the size of the company. Always keep this in mind there is so many ERP software available in the market in all the budgets.

There are so many benefits of using an ERP system:

• ERP Solution improves process efficiency – It eliminates repetitive processes and also reduces manual entry, which improves user’s productivity as well as eliminates the possibility of inaccurate data. Daily business activities will also improve because it streamlines business processes.
• Enhanced Business Reporting – With better reporting tools that give real-time information, business reporting gets better. This is possible because there is one integrated database for all business processes.
• Accurate Forecasting – With stronger forecasting, a business can minimize their costs. ERP system gives a tool to users and especially managers to create more accurate forecasts. With accurate information, the organization can make more realistic estimates and more effective forecasts.
• Integrated Information – ERP system works as a central hub for all the important information from all the departments and all information housed in a single location. This maintains daily business practices and operations very efficiently. It also improves data accuracy which will surely help you in eliminating potential business mistakes with false data and analytics.
• Better Decision Making – With the help of the ERP system, all the time of departments which are consumed in arguing about data quality will be reduced by 90% to 100% and allows departments to spend their time in drawing conclusions and making a better decision.

Here are some major reasons for considering an ERP system to manage your business:

• Better analytics
• Manage your business with one system
• Save more money
• It improves collaboration
• Improved Productivity
• Satisfied customers
• Improved inventory monitoring
• Improved production planning and resource management
• It streamlines your business processes

ERP implementation process has the following steps:

• Selecting ERP packages – The first stage of the ERP implementation process is the selection of good packages that match your business needs.
• Project Planning – At this stage of the ERP life cycle, you should have a clear and realistic plan for the implementation process. The implementation plan requires scheduling timelines and deadlines for the project, identifying roles, and assigning tasks to the team.
• Gap Analysis and Defining implementation phases – At this stage, you should identify the required ERP Modules for your business by analyzing your business process. To implement ERP successfully preparing the gap analysis document is necessary.
• Training – Proper training to the end-user is a very important part of the implementation. Inadequate training may lead to the failure of implementation. There should be a better feedback communication mechanism between the end-user & trainer and trainer & implementation team.
• Data Migration – Every organization stores its data in different formats and database systems. In the implementation process, it is necessary to migrate the existing data. It is also important to validate existing data for accuracy and consistency.
• Testing – Quality analysts/testers ensure whether the system is working as per the client's requirement or not. Also, they use the solution as a user and find out issues and share with the development team. Developers resolve those issues and then tester again test that particular problems and after that approves the system so that the system can go-live.
• Go Live and On-going Support – Once the testing is done and everything is working as it must, it is time to go live. ERP solution is not a one-time event, it is an on-going process.